Support & Help Center

Welcome to the Isakaro support center. Find answers to your questions, learn how to use our platform, and get in touch with our team.

Quick Start Guides

🚀

Getting Started

Create an account or log in
Complete your profile
Browse stays and vehicles
Make your first booking

🏠

For Partners (Hosts & Listers)

Register as a partner
List your stay or vehicle with photos
Set pricing and availability
Manage bookings in your dashboard

📅

Managing Bookings

View active reservations
Check booking status
Contact hosts or listers
Request changes or cancellations

⚙️

Account & Settings

Update personal information
Change language and currency
Manage notifications
View transaction history

Frequently Asked Questions

How do I search for stays or vehicles?

Use the search bar on the home page to enter your location, dates, and number of guests (for stays) or search for vehicles in the Cars tab. You can filter by type: Hotel, House, Apartment, Event Venue, or browse car listings.

How do I make a booking?

Find a stay or vehicle you like and click to view details. For stays, select check-in and check-out dates and number of guests, then click "Book Now". For vehicles, choose your dates and complete the reservation. Follow the prompts to pay securely.

Can I cancel my booking?

Yes. Cancellation policies vary by listing. Check the cancellation policy on each stay or vehicle page. To cancel, go to your Bookings tab and select the reservation you want to cancel.

How do I list my stay or vehicle?

Click "Partner with us" in the menu or go to our Partnership page. Submit the form with your listing details (property or vehicle), and our team will review and get in touch within 24-48 hours.

What payment methods do you accept?

We accept various payment methods including credit/debit cards, mobile money, and bank transfers. All transactions are secured and encrypted for your safety.

How do I update my profile information?

Log in to your account and navigate to the Profile tab. Click on Settings where you can update your personal information, contact details, and preferences.

Where do you operate?

We currently operate in Rwanda, Uganda, Tanzania, and Zambia, with plans to expand to more countries in the near future.

How do I contact customer support?

You can reach us via phone at +250 738 947 110, email at [email protected], or through WhatsApp. Our support team is available to assist you with any questions or concerns.

How to Use Isakaro

1 For Travelers & Renters

Search: Use the search bar to find stays and vehicles by location, dates, and preferences
Filter: Narrow results by type (Hotel, House, Apartment, Event Venue)
Book: Select your preferred stay or vehicle, choose dates, and complete payment
Manage: Track bookings in your Bookings tab and message hosts when needed

2 For Property Owners & Partners

Register: Click "Partner with us" and fill out the partnership application
List: Add your stay or vehicle with descriptions, photos, and pricing
Set Availability: Manage your calendar and set booking rules
Dashboard: Access your Partner Dashboard to manage bookings and track earnings

3 Navigation Tips

Home Tab: Browse all stays and vehicles available to book or buy
Bookings Tab: View and manage all your active, completed, and cancelled bookings
Profile Tab: Update your account information, preferences, and settings
Language & Currency: Customize your experience by selecting your preferred language and currency